The agreement between you and Corido Marketplace Ltd when you use the platform. By creating an account you accept these terms.
Corido is run by Corido Marketplace Ltd, company number PVT-AJUE95Q, Amboseli Road, Shop 9, Lavington, Nairobi. In these terms “Corido”, “we” and “us” mean Corido Marketplace Ltd, and “you” means the person using Corido.
Corido connects buyers and sellers of pre-owned goods in Kenya. On most listings Corido is not the seller: the seller is responsible for the listing’s accuracy and legality. Some items are sold by Corido itself, or by Corido on an owner’s behalf through Corido Agency or Corido Consignment. These listings show Corido as the seller or carry the Corido service label, and for them Corido is responsible for the description and the terms of sale shown to you before you buy.
You must be 18 or over to use Corido, and you confirm this when you create an account. Each phone number and each email address can belong to only one account. Do not open another account to get round a suspension or a ban. Give your real name and keep your details up to date.
You need a verified phone number to list, message, make offers or see a seller’s number.
You sign in with a one-time code sent to your email or phone, with a password if you set one, or with your Google account where Corido offers it. Corido staff sign in with a password and a second factor.
Keep your codes and password to yourself. Corido will never ask you for a sign-in code, your password or your M-Pesa PIN by phone, SMS, WhatsApp or email. If you think someone else has used your account, sign out of your other sessions in Account → Security and contact us at security@corido.co.ke.
You are responsible for what happens in your account until you tell us it has been misused.
When you list an item, you promise that you own it or have the right to sell it; that the description, condition and price are true; that the photos are of the item itself; and that selling it is legal.
No counterfeit goods, stolen property, weapons, or items whose sale is restricted under Kenyan law. Violations lead to listing removal and possible account suspension.
This includes ivory, rhino horn and other wildlife products, drugs, and identity or bank documents such as passports, national ID cards and ATM cards.
Do not use Corido to cheat or harm anyone. In particular, do not:
If you do, Corido may remove your listings and suspend or close your account, and may report the matter to the police.
Read the listing carefully, ask the seller questions, and inspect the item before you pay. On ordinary listings, meet the seller in a safe public place and pay only when you have the item.
A private seller’s phone number is shown only to signed-in buyers who have verified their phone and passed Corido’s ID check. Every time a number is shown we record it.
Offers can go back and forth up to three times, and an offer nobody answers ends after 48 hours. Accepting an offer records the price you agreed; it does not reserve the item or move any money. The sale happens when you meet and the buyer pays. On listings Corido sells, your offer goes to Corido.
On ordinary listings, never pay a deposit or send money before you have seen the item.
When you meet another user to buy or sell, you do so at your own risk. As far as the law allows, Corido is not responsible for meetings between users or for what happens at them.
Use messages and offers only to buy and sell. Do not harass, threaten or mislead anyone, send spam, ask for payment before a meeting on an ordinary listing, or share someone else’s personal details.
Messages are stored so both people can see them. Corido staff read a conversation only when it is about a listing Corido sells, when it is part of a support request, or when someone reports it. Our Privacy Policy explains this.
If a buyer finds you through Corido Agency, completing that sale away from Corido ends your access to Corido Agency.
Buyers and sellers arrange payment directly, in person. You pay the seller directly when you collect. Corido is not a party to the payment. Inspect the item fully before you hand over the money.
Listing is free up to your plan’s free listing slots. Corido charges for optional extras: additional listing slots, paid plans, agent visits, and Corido services. Corido Agency: commission is charged only when Corido sells your item. Corido Consignment: a handling fee and commission, both agreed with you before we collect your item; they are taken from the sale price when it sells, and if the item does not sell and you take it back, the handling fee is paid before collection. Current prices are shown or agreed before you pay. All payments to Corido are made by M-Pesa to Pay Bill 828380 using the reference shown on screen, and are confirmed by Corido staff. On ordinary listings, buyers and sellers meet and pay each other directly; Corido does not hold or handle that money.
Every payment to Corido is made by M-Pesa to Pay Bill 828380, with the account reference shown on screen. You then enter the M-Pesa code in Corido, and a Corido staff member checks it against Corido’s M-Pesa statement and confirms it. Each M-Pesa code can be used only once.
What you pay for starts when staff confirm the payment. If a code does not match a payment, it is rejected and you can enter the right one.
Corido sells optional extras: additional listing slots, paid plans, agent visits and the House Clearances booking fee. The price is shown before you pay.
Nothing here limits a refund the law gives you.
Corido sells its own pre-owned stock from Corido Thrift stores, and sells items for their owners through Corido Agency and Corido Consignment. On those listings Corido is the seller you deal with.
Your rights as a consumer under Kenyan law are not affected.
As seller, Corido is responsible for the description and terms of sale, and the Consumer Protection Act, 2012 applies to Corido as it does to any trader.
Corido may refuse, approve or reject a listing, or ask you to change it; edit a listing for safety or to keep it within these terms; take a listing down; refuse an account; and suspend an account for a time or until we review it. We tell you the reason.
Payment is arranged directly between buyer and seller, so Corido does not mediate a completed deal. You can report a listing, a message or a seller to us and we will investigate the account.
To report a seller, use Report on their seller page. To report a listing on a computer, use Report on the listing. To report a listing from a phone, or a message, contact Support with the topic “Report something unsafe”.
You keep ownership of the text and photos you put on Corido. You give Corido a free, non-exclusive licence to store, copy, resize, show, publish and share them: on Corido, in search engines, in link previews when someone shares a listing, and in Corido’s own marketing, for as long as the listing is on Corido and for a reasonable time after it ends, including on the page that says it has ended. You promise that you have the right to give Corido this licence.
Corido may edit a listing to fix its category or remove contact details or anything that breaks these terms.
Corido sends you SMS and email that the service needs: sign-in codes, listing decisions, offer updates, payment instructions and support replies, and reminders about your listings. We do not send marketing messages. Our Privacy Policy lists them.
Corido plans to let buyers pay Corido a deposit or the full price for another seller’s item, with Corido paying the seller on delivery. It is not offered today. These terms will be updated before it starts.
Corido provides the platform “as is”. Sellers who show the ID-verified tick have had their identity checked by Corido; other sellers have not, and the tick says nothing about the item. On ordinary listings Corido does not inspect or warrant the item, is not a party to the transaction and cannot compensate for it. Satisfy yourself about the item and the person before you pay. Nothing in these terms limits your rights under Kenyan consumer protection law.
As far as Kenyan law allows:
Nothing in these terms limits or excludes any liability that Kenyan law does not allow to be limited or excluded.
If someone makes a claim against Corido because of your listings, your conduct or your breach of these terms, you agree to cover Corido’s resulting losses and costs, including reasonable legal fees.
Corido is not responsible for a delay or failure caused by events outside its reasonable control, such as power or network failures, a failure of M-Pesa or of a service we rely on, strikes, unrest, floods or government action.
Our Privacy Policy at corido.co.ke/privacy explains what personal data Corido collects, why, who sees it and your rights.
When we change these terms, we publish the new version here, with its version and date at the top. If a change is material, we announce it by email and on the site before it applies. If you keep using Corido after a change applies, the new terms apply.
These terms are governed by the laws of Kenya. If you have a complaint about Corido, raise it with Corido Support first, from your account or by email to legal@corido.co.ke, and we will try to settle it. If we cannot, the courts of Kenya decide. Nothing in these terms takes away your rights under the Consumer Protection Act, 2012 or other Kenyan law.
Corido Marketplace Ltd, company number PVT-AJUE95Q, Amboseli Road, Shop 9, Lavington, Nairobi.