How Corido keeps your account secure, and what to do if something looks wrong.
On ordinary listings, deals are settled directly between buyer and seller in person. You pay the seller directly when you collect. Meet in a public place, inspect the item fully, and only then hand over the money. When Corido is the seller, you pay Corido by M-Pesa to Pay Bill 828380 with the reference shown on screen.
Anyone can ask Corido to check their identity with a photo of an ID document and a selfie. A person at Corido reviews them. The ID verified tick means Corido checked the person’s identity. It says nothing about the item.
You sign in with a one-time code sent to your phone or email. If you use a password, a new device also needs a code. Under Account → Security you can see where your account is signed in and sign out other devices. Every sign-in and important account change is recorded in a log that cannot be changed. Staff accounts need a password and a second factor, which can be an authenticator app.
See a suspicious listing, seller or message? Use Report on the seller’s page, or on the listing when you are on a computer. From a phone, or for a message, contact Support with the topic “Report something unsafe”, or email security@corido.co.ke. We investigate every report.